Terms of Service

Effective Date: August 6, 2025

Company Legal Name: CNS Industries LLC
DBA: The Chiller Guys, The Chiller Guys Hub
Website: www.thechillerguyshub.com
Registered Office: 2800 E Enterprise Ave, STE 333, Appleton, WI 54913, USA
Mailing Address: 808 Carmichael Rd, Unit 123, Hudson, WI 54016, USA
Email: customer.service@thechillerguyshub.com

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1. Acceptance of Terms
By accessing or using The Chiller Guys Hub (“Platform”), you agree to be legally bound by these Terms and Conditions, our Privacy Policy, and any other legal notices published by CNS Industries LLC (“Company”, “we”, “us”). If you do not agree, do not access or use the Platform.

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2. Nature of the Platform
The Platform is an online knowledge-sharing and training hub intended for HVAC professionals and technicians. It provides educational content, training resources, peer-to-peer discussions, and community insights for informational purposes only.

The Platform is not a substitute for:

• Licensed professional advice;
• Local or national safety regulations;
• Manufacturer specifications;
• Competent supervision or on-the-job training.

By using this Platform, you affirm that you will only engage in HVAC-related work under the supervision of a legally recognized competent person or authority per your local jurisdiction.

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3. No Professional Advice or Warranty
All content is provided “AS IS” for general informational and educational purposes only. We make no warranties regarding accuracy, safety, or legal compliance. You are solely responsible for verifying any information, methods, or procedures shared on this Platform before applying them in practice.

Users must consult licensed professionals and comply with applicable local, state, national, and international laws before attempting any HVAC-related work or system modifications. The Company disclaims all liability for actions taken without such consultation.

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4. Assumption of Risk and Waiver of Liability
You acknowledge and agree that:

• You assume full responsibility for any risk of injury, loss, damage, or death resulting from your application of any content found on or through the Platform;
• The Company, its affiliates, directors, employees, agents, licensors, and community members shall not be held liable for any direct, indirect, incidental, special, or consequential damages, including personal injury, property damage, or regulatory fines;
• You irrevocably waive any right to initiate, join, or participate in any class action or individual lawsuit against the Company in any jurisdiction based on your use of the Platform or content contributed by any member, instructor, or third party.

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5. User-Generated Content & Community Conduct
Users may contribute to discussions, post comments, or upload content. By doing so, you:

• Grant the Company a non-exclusive, worldwide, royalty-free license to use, distribute, and display such content;
• Affirm that your content does not violate any third-party copyrights, trade secrets, or confidentiality obligations;
• Agree not to impersonate, mislead, harass, or endanger other users;
• Understand that such content is unverified and not endorsed by the Company.

We reserve the right to remove any content at our sole discretion.

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6. Intellectual Property
All content on the Platform, including text, graphics, trademarks (including “The Chiller Guys”), and software, is the property of CNS Industries LLC or its licensors and protected by U.S. and international intellectual property laws. Unauthorized reproduction, distribution, or derivative works are strictly prohibited.

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7. Compliance with Global Regulations
Users are solely responsible for ensuring compliance with:

• Local occupational safety regulations;
• HVAC system licensing or certification laws;
• Import/export or data transmission laws;
• Apple App Store and Google Play Store terms of use and monetization policies;
• Any other applicable law or regulation in their country of operation.

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8. Termination of Access
We reserve the right to terminate or suspend your access to the Platform without notice if you breach these Terms, misuse the Platform, or act in a way that could bring legal or reputational harm to the Company or its members.

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9. Indemnification
You agree to indemnify and hold harmless the Company and its affiliates from any claims, losses, damages, liabilities, costs, or expenses (including attorney fees) arising out of:

• Your use or misuse of the Platform;
• Your violation of these Terms;
• Your violation of any third-party rights, including intellectual property, privacy, or safety laws.

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10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, United States. Any disputes shall be resolved exclusively in the courts located in Wisconsin, USA, unless otherwise required by applicable international law.

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11. Modifications to the Terms
We reserve the right to update or modify these Terms at any time without notice. Continued use of the Platform after such changes constitutes your acceptance of the updated Terms, so it is advised to check periodically for updates.

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12. Contact Information
For legal inquiries or concerns regarding these Terms, please contact:
Email: customer.service@thechillerguyshub.com
Mailing Address: 808 Carmichael Rd, Unit 123, Hudson, WI 54016, USA

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By accessing or using The Chiller Guys Hub, you affirm that you have read, understood, and agreed to these Terms and Conditions.

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Privacy Policy

Effective Date: August 6, 2025
Legal Company Name: CNS Industries LLC
DBA: The Chiller Guys, The Chiller Guys Hub
Website: www.thechillerguyshub.com
Registered Office: 2800 E Enterprise Ave, STE 333, Appleton, WI 54913, USA
Mailing Address: 808 Carmichael Rd, Unit 123, Hudson, WI 54016, USA
Email Contact: customer.service@thechillerguyshub.com

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1. Overview This Privacy Policy explains how CNS Industries LLC (“Company”, “we”, “our”, or “us”) collects, uses, shares, and protects your personal data when you access or use The Chiller Guys Hub platform, mobile applications, and related services (collectively, the “Platform”).

This policy is in compliance with:

• General Data Protection Regulation (GDPR) – European Union
• California Consumer Privacy Act (CCPA) – United States
• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
• Children’s Online Privacy Protection Act (COPPA) – United States
• Apple App Store & Google Play Store Data Handling Requirements

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2. Information We Collect We collect the following categories of personal data:

A. Information You Provide Directly:

• Name
• Email address
• Professional background
• Payment details (processed via secure third-party processors)
• Any content you contribute (e.g., posts, comments)

B. Automatically Collected Information:

• IP address
• Browser type and device information
• Usage data (e.g., pages visited, duration)
• Cookies and similar tracking technologies (see Section 7)

C. Information from Third Parties:

• Payment processors (e.g., Stripe, Apple, Google)
• Analytics providers (e.g., Google Analytics)

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3. How We Use Your Information Your data is used for the following lawful purposes:

• To operate and personalize the Platform
• To process payments and manage subscriptions
• To provide customer service and technical support
• To enforce our Terms & Conditions
• To communicate updates, features, and legal notices
• To detect, investigate, and prevent fraud or security incidents

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4. Legal Bases for Processing (GDPR) We process personal data based on:

• Consent (e.g., newsletter signup)
• Contractual necessity (e.g., account setup, payment processing)
• Legal obligations (e.g., record-keeping, tax laws)
• Legitimate interests (e.g., platform security, analytics)

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5. Your Rights Depending on your jurisdiction, you may have the following rights:

Under GDPR (EU/EEA residents):

• Access your personal data
• Rectify inaccuracies
• Erase your data (right to be forgotten)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

Under CCPA (California residents):

• Know what personal data is collected
• Request deletion of data
• Opt-out of data selling (Note: We do not, and never will sell your data)
• Non-discrimination for exercising rights

To exercise your rights, contact us at: customer.service@thechillerguyshub.com

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6. Data Sharing & International Transfers We may share your data with:

• Cloud hosting providers (e.g., AWS, Google Cloud)
• Payment processors (e.g., Stripe, Apple Pay, Google Pay)
• Legal authorities when required by law
• Third-party service providers under strict confidentiality agreements

Since we are an international business. Data may be transferred and stored in jurisdictions outside your country. We implement appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.

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7. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your user experience, perform analytics, and deliver personalized content.

By using our Platform, you consent to the use of cookies unless you opt out via your browser or our cookie settings tool.

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8. Data Retention We retain personal data only as long as necessary to fulfill the purposes outlined above or as required by law.

• Account information (Posts you made, images you posted, etc): retained until you delete your account.
• Financial records: retained for 7 years per tax compliance
• Communications and logs: retained for security auditing purposes

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9. Data Security We implement industry-standard security measures to protect your personal data including:

• HTTPS encryption
• Two-factor authentication (2FA) for admin accounts
• Limited access to sensitive data

However, no system is 100% secure. Users should take precautions to protect their own login credentials and devices to prevent theft and misuse.

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10. Children’s Privacy This Platform is not intended for children or users under 13 years of age (or under 16 in certain jurisdictions). We do not knowingly collect data from children. If you believe a child has provided data to us, please contact us immediately, so we can delete it.

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11. Third-Party Links and Services Our Platform may contain links to external sites or embedded tools (e.g., YouTube, Stripe). We are not responsible for the privacy practices of these third parties.

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12. Changes to This Policy We reserve the right to update this Privacy Policy. We will notify users of material changes via email or platform notifications. Continued use after changes constitutes your acceptance.

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13. Contacting Us If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: customer.service@thechillerguyshub.com
Mailing Address: 808 Carmichael Rd, Unit 123, Hudson, WI 54016, USA

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By using The Chiller Guys Hub, you acknowledge that you have read and understood this Privacy Policy.

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