The Support
You Never Had
The chiller industry has a support problem. Technical support is stretched thin, the best information is scattered across manuals, forums, and the heads of guys with 30 years in the trucks. Pulling it all together when you need it most makes it harder than it should be.
That’s $8.25/month — less than a service call diagnostic fee. Free plan also available, no card required.
✓ 14-Day Money-Back Guarantee — No Questions Asked ⓘTry Pro for two weeks. If it’s not worth every cent, we’ll refund you in full. We don’t want your money if it isn’t the right fit.
22,600+ techs and engineers — individual members, OEM guys, and service managers — all in one place. This is where chiller professionals come when they need a real answer.
Whether You’re In The Mechanical Room — Or You Sent Him There
The frustrations are different. The cost of not fixing them is the same.
If You’re A Chiller Mechanic
Been doing this for years:
You know your stuff. But every time something unusual comes in, the call goes to you — because nobody else can handle it. You’re the guy they call at 6am on a Saturday. You’re the one who stays until the chiller’s running. And when you want to talk through something with someone who actually knows chillers, there usually isn’t anyone around, and tech support won’t help.
→ The guys with 10–20 years in are busy. But they show up in the groups when something complex comes through.
Newer to chillers, or making the move from light commercial:
You’re on a call with a chiller you haven’t worked on before. The manufacturer isn’t calling back. Your coworkers don’t know either. Nobody trained you on this specific unit — and you’re expected to figure it out anyway. Factory training exists, but at $10,000+ per person after tuition, flights, and hotels, most guys never get sent.
→ You’re not behind. You just never got the tools.
If You Manage A Team Or Run A Shop
Your top guys know exactly what they’re doing. The problem is that knowledge lives in their heads — and there’s no real way to get it down to the rest of the team. The newer guys have the drive, they just haven’t had the exposure. So every complex call still goes to the same two people, and those two people are stretched thin.
When your best tech retires or takes a better offer, that knowledge walks out the door with him. There’s no manual. There’s no handoff. You’re starting over.
You’ve probably looked at factory training. $10,000–$12,000 per person once you add up tuition, flights, hotels, and lost billable hours — and you still can only send one guy at a time. Six months later, if he hasn’t worked on that exact equipment, most of it is gone anyway. And you’ve still got nine other guys who never got to go.
→ You don’t need another training catalog. You need a way to get the knowledge moving through the whole team.
That’s why we built The Chiller Guys Hub.
Strong Chiller Departments Are Built With Intention — Not Luck.
When technicians learn from each other’s mistakes, field experience, and problem solving — they build a stronger foundation and a much stronger team.
Training. Documentation. Community.
New guys come to build skills. Seasoned mechanics come to stay sharp on equipment they haven’t touched in a while. Companies come to stop losing knowledge every time a good tech walks out the door. The Hub was built for all three.
On-Demand Training
Equipment-specific courses built by mechanics who spent years in factory programs. Scenario-based, Diagnostic thinking — not just procedures. Pull up any lesson while you’re standing in front of the machine — like having a guy who’s seen it before in your pocket, any time you need him.
Experienced Guys: Stay sharp on equipment you haven’t touched in months. We all know how fast the details fade when you’re not working on it regularly.
Companies: Train your entire crew for less than the cost of sending one person to factory school.
All courses included in membership.
Document Library
5,000+ service manuals, overhaul procedures, startup guides, and hard-to-find field documentation — organized by manufacturer and model. Sourced and shared by members in the field. Stop spending hours tracking down what you need before a job.
Experienced Guys: Find what you need quickly and make it home for dinner.
Companies: Your guys show up with the right information before they touch anything. Fewer callbacks, and fewer customers calling to question why it took three visits and two parts orders to fix something.
Growing archive — members contribute daily.
Global Support Network
Chiller professionals across every brand, every industry, every continent. When you’re standing in front of something you haven’t seen before — someone in here is the expert. Post the fault, describe the symptoms, get a real answer from someone who’s been on that exact call. You must make an effort — explain what you’ve tried. We won’t do all the work for you.
Experienced Guys: When tech support won’t pick up, the guys in here will. Stay sharp on equipment you don’t see every day, keep up with how the industry is moving, and never get caught flat-footed on a job again.
Companies: One bad callback or one costly mistake can run you more than 50 years of Pro memberships. This is the cheapest insurance you’ll ever buy.
Zero tolerance for disrespect — Bad mouthing other members will get you banned from the platform.
Structured Training — Not Random YouTube Videos
Courses that build on each other. Your mechanics always know what to learn next.
Air Cooled Chiller Design
The foundation. How chillers work — cycles, components, system design.
Chilled Water Systems
System-level thinking. Piping, pumps, controls, flow balancing.
Troubleshooting
Scenario-based diagnostics. Real problems, real consequences. Coming soon.
Equipment-Specific
Carrier 30HXC, Daikin AGZ, Danfoss Turbocor — deep dives on your equipment.
Built For Mechanics And The Companies Developing Them
For Individual Mechanics
You’ve been figuring this out on your own long enough. Whether you’re new to chillers or you’ve got 20 years in the trucks — the Hub puts the right answer in your hands before you’re the guy standing there guessing. On-demand, on the job, on your phone.
- All on-demand courses — current and future ⓘCourses are built on equipment you actually work on — not generic theory. New courses are added free, forever.
- 5,000+ documents by make and model ⓘService manuals, overhaul procedures, startup guides — sourced from the field, organized so you find it in minutes, not days.
- 22,600+ member support community ⓘSomeone in here has seen your exact fault code. Post the symptoms, explain what you’ve tried, and get a real answer fast.
- Live training with direct instructor access ⓘJoin live sessions and ask the instructor directly. Pro members keep the full recording library — watch any past event any time.
- AI Troubleshooter ⓘA custom GPT built for chiller diagnosis. Walks you through fault codes, runs calculations, lives on your phone. Free with all plans.
- Custom guides on request ⓘWhen enough members ask the same question, we build a custom guide and add it to the library for everyone — free.
- Job board — chiller-specific ⓘChiller-focused jobs only. No noise, no irrelevant postings. Browse and apply directly through the Hub.
For Teams & Companies
This is the cheapest insurance you’ll ever buy for your business. Your techs are walking into jobs every day without the backup they need. One wrong call, one missed fault, one callback — and you’ve already paid for years of memberships. The Hub gives your whole team access to the right answer before they touch anything.
- Everything in Individual — for every seat on your team
- Multi-seat pricing — cheaper than sending one guy to factory school
- Private group for your crew — keep field knowledge inside the company
- Priority support + direct instructor access
- Invoice billing available
What The Guys Are Saying
“I’ve worked my ass off since finishing school in 2014 to get here and working on this stuff is finally in my grasp. This was a good feeling.”
“That Turbocor guide is badass! We have been struggling with these compressors for years. My co-worker was impressed with how you guys broke it down.”
“Getting GREAT help and advice without all of the name calling and belittling. I applaud what you are trying to accomplish.”
“We already have three memberships, and have referred your site to several more. I have built applied service teams in the past and understand the challenges being an Independent and getting the proper information to stay competitive with the technological advances in this sector.”
“There’s not a lot of good resources out there for the guys, this site is a great resource for our guys, keep it up.”
Here’s Who We Built This For
For You If You’re A Mechanic Who…
- Is the go-to guy on hard calls — and wants to stay that way
- Wants peers at your level to work through real problems with, not just a forum
- Stays sharp on equipment across brands, not just the one you see every day
- Works on commercial or industrial chillers — or is ready to make the move
- Is tired of second-guessing before ordering parts because nobody trained you on this specific unit
- Wants to be recognized for the experience you’ve built — not just another name on a roster
For Your Company If You…
- Have a few go-to guys who are overloaded because the rest of the team hasn’t had enough exposure yet
- Are losing experienced people to retirement or competitors — and the knowledge goes with them
- Can’t justify $10,000–$12,000 per person for factory school when you have a whole team to develop
- Are losing margin to callbacks and repeat visits that better preparation would prevent
- Need a structured path to bring new hires up to speed and keep experienced guys sharp
- Want a training benefit that attracts and keeps talent
Not for residential HVAC. This is 100% commercial and industrial chillers.
Frequently Asked Questions
How is this different from Facebook chiller groups?
I’m new to chillers — is this over my head?
I’m already experienced — is there value for me?
Can my company pay for this?
My guys went to factory training and forgot half of it. How is this different?
What if my chiller model isn’t covered yet?
What do I get with the free membership?
How many team seats can I add?
Every Chiller Guy
Deserves Backup.
Whether you’re just getting into chillers or you’ve been at it for 20 years — this is where you stop going it alone.