Effective Date: August 6, 2025
Legal Company Name: CNS Industries LLC
DBA: The Chiller Guys, The Chiller Guys Hub
Website: www.thechillerguyshub.com
Registered Office: 2800 E Enterprise Ave, STE 333, Appleton, WI 54913, USA
Mailing Address: 808 Carmichael Rd, Unit 123, Hudson, WI 54016, USA
Email Contact: customer.service@thechillerguyshub.com
1. Overview This Privacy Policy explains how CNS Industries LLC (“Company”, “we”, “our”, or “us”) collects, uses, shares, and protects your personal data when you access or use The Chiller Guys Hub platform, mobile applications, and related services (collectively, the “Platform”).
This policy is in compliance with:
- General Data Protection Regulation (GDPR) – European Union
- California Consumer Privacy Act (CCPA) – United States
- Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
- Children’s Online Privacy Protection Act (COPPA) – United States
- Apple App Store & Google Play Store Data Handling Requirements
2. Information We Collect We collect the following categories of personal data:
A. Information You Provide Directly:
- Name
- Email address
- Professional background
- Payment details (processed via secure third-party processors)
- Any content you contribute (e.g., posts, comments)
B. Automatically Collected Information:
- IP address
- Browser type and device information
- Usage data (e.g., pages visited, duration)
- Cookies and similar tracking technologies (see Section 7)
C. Information from Third Parties:
- Payment processors (e.g., Stripe, Apple, Google)
- Analytics providers (e.g., Google Analytics)
3. How We Use Your Information Your data is used for the following lawful purposes:
- To operate and personalize the Platform
- To process payments and manage subscriptions
- To provide customer service and technical support
- To enforce our Terms & Conditions
- To communicate updates, features, and legal notices
- To detect, investigate, and prevent fraud or security incidents
4. Legal Bases for Processing (GDPR) We process personal data based on:
- Consent (e.g., newsletter signup)
- Contractual necessity (e.g., account setup, payment processing)
- Legal obligations (e.g., record-keeping, tax laws)
- Legitimate interests (e.g., platform security, analytics)
5. Your Rights Depending on your jurisdiction, you may have the following rights:
Under GDPR (EU/EEA residents):
- Access your personal data
- Rectify inaccuracies
- Erase your data (right to be forgotten)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Under CCPA (California residents):
- Know what personal data is collected
- Request deletion of data
- Opt-out of data selling (Note: We do not, and never will sell your data)
- Non-discrimination for exercising rights
To exercise your rights, contact us at: customer.service@thechillerguyshub.com
6. Data Sharing & International Transfers We may share your data with:
- Cloud hosting providers (e.g., AWS, Google Cloud)
- Payment processors (e.g., Stripe, Apple Pay, Google Pay)
- Legal authorities when required by law
- Third-party service providers under strict confidentiality agreements
Since we are an international business. Data may be transferred and stored in jurisdictions outside your country. We implement appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.
7. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your user experience, perform analytics, and deliver personalized content.
By using our Platform, you consent to the use of cookies unless you opt out via your browser or our cookie settings tool.
8. Data Retention We retain personal data only as long as necessary to fulfill the purposes outlined above or as required by law.
- Account information (Posts you made, images you posted, etc): retained until you delete your account.
- Financial records: retained for 7 years per tax compliance
- Communications and logs: retained for security auditing purposes
9. Data Security We implement industry-standard security measures to protect your personal data including:
- HTTPS encryption
- Two-factor authentication (2FA) for admin accounts
- Limited access to sensitive data
However, no system is 100% secure. Users should take precautions to protect their own login credentials and devices to prevent theft and misuse.
10. Children’s Privacy This Platform is not intended for children or users under 13 years of age (or under 16 in certain jurisdictions). We do not knowingly collect data from children. If you believe a child has provided data to us, please contact us immediately, so we can delete it.
11. Third-Party Links and Services Our Platform may contain links to external sites or embedded tools (e.g., YouTube, Stripe). We are not responsible for the privacy practices of these third parties.
12. Changes to This Policy We reserve the right to update this Privacy Policy. We will notify users of material changes via email or platform notifications. Continued use after changes constitutes your acceptance.
13. Contacting Us If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: customer.service@thechillerguyshub.com
Mailing Address: 808 Carmichael Rd, Unit 123, Hudson, WI 54016, USA
By using The Chiller Guys Hub, you acknowledge that you have read and understood this Privacy Policy.