Why We Share Chiller Information

The struggle is real!

There’s nothing worse than getting a service call in the dead of summer.

Imagine this: you’re sweating bullets, not just from the heat, but from the pressure to perform and get the chiller back online. Your boss is breathing down your neck because your taking a long time, the customer is impatient, and you’re standing there, tools in hand, staring at a machine that just won’t cooperate. You’ve taken all the readings, checked every possible issue, but nothing works. The unit is still offline, and you’re running out of options.

You Expend Your Resources

In desperation, you pick up the phone and call everyone you can think of. But no one is answering, or they are not being helpful. Finally, you decide to call the manufacturer. When they finally pick up, your hope is quickly undermined. They dismiss you outright, saying, “We wish we could help, but you haven’t attended our $8,000 training…” It’s infuriating. You have an idea of what the problem is, or at least you think you do, but they won’t give you the information you need, and blow you off.

Its Extremely Common Unfortunately..

I’ve been in this situation more times than I can count. I know many other technicians who’ve faced the same frustrating scenario. We’re all out there, busting our tail trying to get their chillers back online with little to no support in return. We have an idea of the problem, but the manufacturers hold back that last crucial piece of information that gives us the confidence to tell the customer its going to be $50,000 for the repair.

Imagine you’re pretty sure you need a $30,000 VFD card. It’s not just a $250 part; it’s a serious financial commitment. You want to be absolutely certain before making the call. But when you reach out for confirmation, the factory dismisses you again, implying that you’re unqualified and need their technician to come out and take a look. It’s not just frustrating—it’s wrong. When someone calls for help, you don’t just blow them off.

Why.

That’s why we started The Chiller Guys. We we are tired of being dismissed, and left to fend for ourselves, by ourselves.

Our mission is simple:
to provide the support and information that technicians need to confidently diagnose and fix the issues they encounter with chillers on a daily basis. No more running in circles, no more being blown off by manufacturers. We’re here to help each other be successful when the others will not.

Want to learn more about chillers and Chiller systems?

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